1 Information We Collect

Mobile phone number — collected when you provide it to us (e.g., as a tenant, applicant, or vendor) so we can send and receive text messages with you.

Message content — the content of messages you send us, and any other information you voluntarily provide, which helps us respond to you and improve our services.

2 How We Use Your Information

• Send service-related texts (maintenance updates, lease and payment reminders, account notices, etc.)
• Respond to inquiries and provide customer support
• Improve our services
• Send promotional messages or offers, only where you have opted in to receive them

3 No Sharing of Mobile Opt-In Data

We do not share or sell mobile phone numbers or opt-in consent data collected through this text messaging program with third parties for marketing or promotional purposes. Information may be shared with service providers who help us operate the messaging program (e.g., our SMS platform provider) solely to deliver the service.

4 Message Frequency & Cost

Message frequency varies based on your account activity and communication preferences. Message and data rates may apply, as determined by your mobile carrier.

5 Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6 Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final message confirming your opt-out.

7 Contact Us

For questions about this policy or your data, contact us via our Contact page.

8 CTIA Compliance

This program complies with CTIA Messaging Principles and Best Practices. Carriers are not liable for delayed or undelivered messages.

9 Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be posted on this page with an updated effective date. Continued use of our text messaging service after changes are posted constitutes acceptance of the revised policy.